One of the most important aspects of building an online business is to create a business that values and appreciates customers and potential customers. This means marketing tactics that build a strong, trusting relationship with customers are important. Building trust starts with the first encounter with your website and continues with every single subsequent interaction.
According to Nobel Prize-winning scientist Daniel Kahneman, we experience approximately 20,000 moments each and every day. A moment is the few seconds it takes for the brain to evaluate and record an experience. These experiences can be either positive or negative and your website, headlines, content, or responses can make a huge difference in how people record the experience – and their reaction also determines what people do next.
When people visit your site, they quickly scan the headline to see if they want to read more. They continue reading if they are engaged and intrigued and they want to learn more about what you have to say. This is a great place to start building a relationship with customers. Be sure that you say what you have to offer and do not make false promises or you’ll lose customers quickly.
It’s important to build this connection with customers and website visitors to gain their commitment and loyalty. They will also become tremendous assets as their trust grows and they promote and advertise your website to their friends, colleagues, and social network.
Relationship marketing is a valuable marketing tactic for online entrepreneurs. It has been an important part of sales in the off-line world for decades and now it has found its way to the Internet.
But building a relationship online is different than having a face-to-face discussion and opportunity to persuade potential customers to make a purchase.
Some of the most effective tips and methods deployed to begin building a positive relationship include:
1. Make every customer interaction count.
2. Follow-through on commitments and claims about products or services.
3. Offer benefits and product value that responds to the customer’s desires.
4. Treat customers as individuals who are respected and valued.
5. Listen to customers – even complaints can be a gift if handled properly and quickly.
6. Be available and accessible when customers have questions, concerns, or comments.
7. Surround your customers with valuable information by using emails, website content, social media, and other methods of outreach – but do not be invasive.
8. Make your website user-friendly and easy to navigate for new and existing customers.
9. Create a blog about your business where discussion is more casual and inviting.
Relationship-marketing is not just a fad. It’s here to stay and people want to know that they are valued and appreciated as an individual. Creating long-lasting relationships helps to ensure long-lasting customers and repeat sales. It also encourages existing customers to refer their colleagues, friends, and others to your website.
Don’t take a single customer for granted. Each and every interaction with a customer is a gift and should be valued.
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